Cookies Policy
This Cookies Policy applies to our products (including the k-ID Family Portal website and mobile application and k-ID Developer Portal) and our websites (including k-id.com, portal.k-id.com, developer.k-id.com, family.k-id.com and app.k-id.com) (together, the “Services”). When you use the Services, we may use cookies and similar files or technologies (collectively, “cookies”) to collect and store information we automatically collect about your device and use of the Services. This Cookies Policy explains what cookies are, what kind of cookies may be used in our Services and how you can manage cookies.
For the purposes of this Cookies Policy, “we”, “us” and “our” means Kidentify Pte. Ltd., a company incorporated in Singapore with the registered address at 38 Beach Road, #29-11 South Beach Tower, Singapore 189767. For the purpose of any personal data we collect through cookies, we are the data controller.
1. WHAT ARE COOKIES AND SIMILAR TECHNOLOGIES?
Cookies are text files which are placed on your device when a website is loaded on your browser. They are widely used in order to make websites work or work more efficiently, as well as to provide information to the owner of the site or to another site that recognizes that cookie.
Our mobile app also includes additional technologies known as third-party application program interfaces (“APIs”) and software development kits (“SDKs”), which collect information about your use of our Services in order for us to provide certain aspects of the Services and analyze their functioning. Our use of these technologies are described in more detail below.
First-party and third-party cookies
Cookies can be first party or third party. A first-party cookie is set directly by us to your device, for example to facilitate you logging into our Family Portal, whereas a third-party cookie is set by a third party (such as our analytics providers, who measure the usage of our sites and Services).
Persistent and session cookies
Cookies can be persistent or session cookies depending on the time that they remain on your device. A persistent cookie is stored on your device after your web browser is closed or once your session ends. It can be used by the Services to recognize your device when you open your browser and use the Services again. A session cookie exists temporarily on your device while your browser is open. It is deleted automatically once you leave the website or close your browser.
Where required under applicable law, we will only use non-essential cookies with your consent. If you do not accept the use of cookies, please disable them using the instructions below.
2. WHAT KIND OF COOKIES AND SIMILAR TECHNOLOGIES DO WE USE?
The table(s) below explain the types of cookies used by us and our partners in connection with the Services.
Strictly Necessary Cookies
These cookies are essential to the functioning of the Services, to provide a service requested by you or to comply with the law (e.g. security requirements of data protection laws). These cookies will be collected once our website is loaded on your browser and cannot be turned off as we cannot provide the Services without them.
| Cookie | Cookie Name | Purpose | Duration |
|---|---|---|---|
Session experience | authorization; authorization-refresh | To allow you to remain logged in while you are visiting new web pages within the same session. | Session |
Stripe cookies | recent-views; lang; _stripe_orig_props; private_machine_identifier; docs.prefs; _stripe_mid; machine_identifier; cld | To enable Stripe (stripe.com) carry out credit card verification in connection with the parental consent verification process. | Persistent |
Stripe cookies | _stripe_mid; _stripe_sid | To enable Stripe (stripe.com) to carry out credit card verification in connection with the parental consent verification process. | Persistent |
Meanwhile, the strictly necessary third-party technologies we use include:
- ipapi.co: used to approximate a user’s location from their IP address.
- Sendgrid: used to send required permission requests and account-related emails to parents/guardians
- Amazon Web Services: used for backend data storage and processing
- Dcams.app/Veratad: used for ID verification
- Microblink: used for document scanning (part of ID verification)
- Google Firebase: used for push notifications
Analytics Cookies
These cookies allow us to collect information about your online activity, including the actions you take when using our Services. They allow us to provide you with a better user experience and to maintain, operate and continually improve the Services.
| Cookie | Cookie Name | Purpose | Duration | More Information |
|---|---|---|---|---|
PostHog analytics (First Party) | ph_phc_* | To enable PostHog (posthog.com) to carry out user analytics. | Persistent | https://posthog.com/privacy |
ConvertKit | _Cf_bm; _ck_site_load; | To enable ConvertKit to carry out user analytics. | Up to 9 months | https://convertkit.com/privacy |
The third-party analytics technologies we use in our mobile app include:
- Sentry.io – used by Veratad for general analytics
3. HOW TO MANAGE OR DELETE COOKIES?
We use cookies when providing our Services to make sure you can use and enjoy our Services easily. Some of the cookies are essential and we cannot provide our Services without them, but there are others that can be turned off. You have the right to choose whether or not to accept non-essential cookies and we have explained how you can exercise this right below. However, please note that if you choose to refuse or, at a later stage, opt-out of certain cookies or other essential locally stored data, you may not be able to use the full functionality of the Services.
Most devices (in the case of mobile applications) and browsers (in the case of web apps and pages) allow you to change your cookie settings. These settings will typically be found in the “options” or “preferences” menu of your device or browser. This lets you control your cookie settings so that you can:
- see what cookies or other locally stored data are used and delete them on an individual basis
- block third party cookies
- block cookies from particular sites
- block all cookies from being set
- delete all cookies when you close your browser
For more information on how to manage popular browsers, please see below:
- Cookie settings in Chrome for web and Android
- Cookie settings in Safari web and iOS
- Cookie settings in Firefox
How to opt out of third party cookie use
If you want to reduce your settings at any time (for example, if you accept all cookies, but later decide you do not want a certain type of Cookie) you can use your browser settings to remove any third party cookies or similar technologies dropped on your previous visit.
If you would like to find out more about cookies and their use on the Internet, you may find the following link useful: All About Cookies.
How to opt out of third-party analytics technologies on mobile
You can disable some third-party tracking on mobile by adjusting your device settings: see instructions on iOS and Android.
4. CHANGES TO THIS COOKIES POLICY
We will update this Cookies Policy to reflect changes in our practices and services. When we post changes to this Cookies Policy, we will revise the "Last Updated" date at the top of this Cookies Policy. If we make any material changes in the way we collect, use, and/or share information held in cookies, we will notify you by prominently posting notice of the changes when you log in to or use the Services. We recommend that you check this page from time to time to inform yourself of any changes to this Cookies Policy.
5. COOKIES THAT HAVE BEEN SET IN THE PAST
If you have disabled one or more cookies, we may still use information collected from cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information.
6. CONTACT US
If you have any questions or comments about this Cookies Policy, please contact us via email at privacy@k-id.com.